Privacy Policy

The Privacy Policy below provides information on Bitcoin Up’s private data collection and processing. We collect and process only the bare minimum of data required for Bitcoin Up to deliver the services it advertises. All data collection and processing are done in accordance with the corresponding privacy legislation.

Bitcoin Up collects and processes user data out of legitimate interest, in this case, to provide services and improve the overall website browsing experience of its users.

Note that if the law requires it, Bitcoin Up may use or share some of the user data collected according to the manner described in this Privacy Policy.


This Privacy Policy mentions several legal terms related to data processing and data protection. In the present document, understand those terms according to the following definitions:

Data Controller: The entity or person, or combination of entities and persons, with the power to decide what information will be collected from users and in what manner. Bitcoin Up is the Data Controller in this case.

Personal Data: According to Article 4(1) of the GDPR, any and all data that can be used to identify a natural person (a physical person who can be identified via factors such as name, ID, address (digital or physical), or additional physical, mental, demographic, economic, cultural, social, or other factors). Common examples of Personal Data include names, addresses, photographs, official ID documents such as passports or driving licences, bank statements and records, emails, personal correspondence, legal contracts, and more.

Processing of Personal Data: Any operation that involved the user’s Personal Data. For example, its collection, storing, sorting, organisation, amendment, sharing, retrieval, modification, transfer, linking, blocking, deletion, and destruction, among others.

GDPR: REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

Personally-Identifiable Information (PII):

Our software receives specific data. The visitor’s data is collected by the website only when the latter provides information voluntarily by enrolling for services, opening a customer support inquiry, or providing resume information to attain employment opportunities. All such data collection and processing is performed with the client’s informed and explicit consent.

Bitcoin Up does not collect or process data that is irrelevant to our services.

Bitcoin Up will not sell or trade your PII until and unless we are legally obligated to. All requests to view your personally-identifiable information, even when made by legal bodies, will be carefully reviewed so we may determine if they outweigh your freedoms and rights to privacy or not. If Bitcoin Up concludes that the request is valid and needs to share your PII with a third party, you will be duly notified.

Our software has been protected and secured by encryption protocols, including Secure Socket Layer (SSL) and Secure Electronic Transaction (SET).

Non-Personally-Identifiable Information

Our software automatically collects general information, which does not reveal the visitor’s identity, through the use of cookies. Such general information includes details like Internet address, the frequency of site visits, browsing habits while on the Bitcoin Up website, and other basic behavioural or demographic information. Our site gathers public information to meet the customer’s needs and provide satisfactory customer services.

At any point in time, you can accept or deny cookies while using Bitcoin Up. For more information, please read our Cookie Policy.

Third-Party Sites

Bitcoin Up cannot safeguard any personal information disclosed on public spaces like bulletin boards, websites, or chat rooms, and shall not be liable for any damages that result from the user’s sharing of information in this manner. It is up to the client’s discretion to determine what to share online and with whom.

Bitcoin Up contains links to the third-party sites that you may visit and are unrelated to our site. We recommend thoroughly reviewing the privacy policy statements of the websites you visit, as they may differ from ours.

If we are required to share your information with a third party, Bitcoin Up will notify you and formally request your explicit consent before sharing your data with anyone. Bitcoin Up will not share your data without your consent.

Grounds for the Collection and Processing of Personal Data

Bitcoin Up collects and processes data insofar as it is required for our website to function as intended, for us to provide and fulfil our broker-matching services, as well as to investigate potential areas for improvement on our website(s). Bitcoin Up collects and processes data in accordance with all relevant privacy legislation and with respect to the user’s rights and freedoms.

Below are the four legal grounds for Bitcoin Up’s user data collection and processing:

(a) Contract fulfilment: when Bitcoin Up requires your data in order to fulfil the contract for a service you have requested we provide to you, for instance, account registration.

(b) Collection through consent: when Bitcoin Up collects your data for other reasons but always with your informed, explicit consent.

(c) Compliance with the law: when Bitcoin Up requires your data to meet our legal obligations under EU and other relevant data protection laws.

(d) Legitimate interest: when Bitcoin Up requires your personal data to pursue a legitimate interest, unless it can be proven to a legally satisfactory degree that the user’s rights to privacy outweigh Bitcoin Up’s stated reason for data collection and processing.

Be aware that Bitcoin Up is not the main Data Processor and does not keep the user data it collects on its servers. When a customer registers a Bitcoin Up account for the purpose of being matched to a broker, we send their data to one of our third-party affiliate partners (who is automatically selected), with the user’s explicit consent. This third-party brokerage serves as the Data Processor.

If you have any questions about data processing, please bring them to the Data Processor’s attention, in this instance, the broker Bitcoin Up has automatically assigned to you at registration.

Uses of Your Personal Data

As previously stipulated, Bitcoin Up only collects the minimum amount of data necessary for the fulfilment of our services. We use this data to accomplish the following:

(a) Account creation and communication: if you use the forms on the Bitcoin Up website to register an account or contact us, we shall use the information provided to fulfil the service you requested. By filling in your personal information in the forms on our website, you provide your informed consent to our use of such data. If you refuse to agree to our collection and processing of this data or do not provide it, Bitcoin Up will be unable to provide the requested services.

(b) Notification of special offers: with the user’s informed consent, Bitcoin Up may reach out to notify them of any promotional offers it considers might be of interest to the customer. Processing your data is required to fulfil this function.

(c) Updates and improvements to Bitcoin Up: occasionally, we may process your data to study user behaviours for the purpose of improving our website and delivering a more enjoyable Bitcoin Up user experience in the future.

Storing Personal Data

Though Bitcoin Up does not keep records of your Personal Data, we may cooperate with third-party service providers that may be tasked with processing your Personal Data at Bitcoin Up’s request. All such processing will be done in accordance with the present Privacy Policy and data protection laws. Bitcoin Up will never share your data with any third parties without your informed, freely-given consent.

These third-party service providers are our affiliate financial broker partners who abide by the GDPR and other relevant data protection laws.

All users are advised to familiarise themselves with their assigned broker’s Privacy Policy for more information on how the Data Processor handles their data.

Limitations and Expectations

We fully abide with the local, state, and federal officials in any investigation related to Bitcoin Up (including private and personal electronic communications transmitted).

We take stringent measures to keep a check on various proprietary rights. The software can be used to monitor communications to: (i) protect the property and the rights of others; (ii) satisfy a regulation, law or a government request; (iii) provide data if such disclosure is crucial to fulfilling a government request, regulation or ordinance.

As the Data Controller, Bitcoin Up may be approached by government bodies and local authorities to provide user data if it is pertinent to a criminal investigation. In such cases, Bitcoin Up will inform the user of the request and obtain their consent insofar as it is required by law. At the same time, we assure our customers that Bitcoin Up will carefully analyse any such request to share user data in advance to determine if it is legally necessary to share the data collected from our users and if the third-party request for access to such information violates the user’s freedoms and rights.

Additional third parties may have access to some of the personal data of Bitcoin Up users for technical reasons. For instance, the hosting company Bitcoin Up uses for its website(s) is one such Data Processor that is necessary to make our services possible. Only the bare minimum of data is shared this way, according to the technical necessities of running Bitcoin Up, and with full regard to any applicable data protection laws, so as not to violate users’ rights to privacy.

Children’s Personal Details

Children below the age of 18 cannot register at Bitcoin Up. If you know of anyone who is below 18 and has used a fake identity to register, you must immediately report it to us.

You can contact our support team, who will guide you through the reporting process. Upon receiving your complaint, we assure you that we will react as soon as possible, investigate the issue, and take appropriate measures.

Data Protection Rights

The GDPR and other privacy-related legislation grants several important rights to all customers:

(a) Subject access: clients may request access to any of their personal data collected and processed by Bitcoin Up.

(b) Rectification: clients may request that Bitcoin Up amends any of their personal data in cases where they consider it was recorded inaccurately.

(c) Deletion: clients may request that the Data Collector erases their personal data. In such cases, Bitcoin Up undertakes to inform any Data Processors that may have a copy of the user’s data of the user’s request for erasure.

(d) Transfer: clients may request that Bitcoin Up sends their personal data to another third party of their choosing and with their consent.

(e) Complaints: clients may file a formal complaint regarding the collection and processing of their personal data with the respective authority in charge of privacy and data protection in their country of residence.

(f) Restriction: clients may request that the Data Controller limits access to some or all of their personal data in some circumstances, such as during the period of an open complaint request.

Furthermore, customers have these additional rights:

  • The right to withdraw their consent to data collection and processing, where data collection and processing can only be performed with the user’s consent;
  • Dispute the legitimate interest grounds provided by the Data Controller for data collection and processing in cases where the user believes their freedoms and rights outweigh Bitcoin Up’s proposed reasons for data collection and processing.
  • Content Changes

    This Privacy Policy, along with all of our website content, may be subject to change, so it is best advised to check this page periodically to stay informed about any changes.

    Bitcoin Up may amend this Policy and other content without prior notice to the customer. Your continued use of our website(s) constitutes your agreement to any changes made, regardless of whether you are aware of them or not.

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